@charette@mstdn.ca I had this happen to me last year (West coast makes this more probelmatic). I also like the "Would you like to hold or have us call you back" option. It walks you through 17 steps to confirm your phone number and SIM and at the end goes "This system is unavailable" and puts you on hold anyway. If my experience with Citizenship and Immigration Canada is any indicator, you can choose French and almost always get a person, who almost always will work with you in English.