@Namnatulco @rupert @tante Taking Microsoft as an example (they are definitely not the only ones): Most of the time, when something goes wrong, the user will be confronted with an impersonal message, often accompanied by a long error code or hex value. So instead of a "Sorry you likely lost work", you get a passive-aggressive "Have fun googling this code. Or just give up." Half the non-technical users I know instantly blame themselves. The other half shrugs or vents their frustration. So yeah, software has trained people pretty well to just expect low quality.