2026-05-10 19:32 UTC
RE: https://hachyderm.io/@rmondello/116551872476539781
I love my hardware security key _at work_. Why? Because all of the failure modes are things where my job has decided the tradeoffs are worth it, so if I lose my key or if it breaks I call and get another one by either the end of the day or the next day.
They also issue me two, one of which can live in my laptop and is bound to that device, and if I ever don't have both of them but need to log in I have myriad options that involve talking to a person who will help.
Basically, by having good "customer support" (being able to call and talk to a human literally 24 hours a day, being able to get a new key quickly, having the ability to reauth easily if I lose my keys, etc) makes it a fundamentally better experience.
These things simply do not work this way for anyone whose employer has not gone all-in on them, and they don't work well in private use. I do use a hardware key personally, but I am _not_ a lay user and I always have other mechanisms to log in if I don't have access to it. It's mostly a backup (if I don't have my phone with my passkeys, TOTPs, etc _then_ I have my security key, etc).
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